Free standard shipping on ALL domestic orders of $100 and over. To be eligible for standard free shipping, orders must be placed and shipped within Canada.
Standard ShippingCanada Post Ground will be used for free standard shipping. Normal delivery time is 4-6 business days from ship date.
Priority Mail Shipping
Priority Mail Shipping orders are delivered within 3 business days from ship date.
Order Processing Time
14-Day Money Back Guarantee on Breast Pumps
30-Day Return Policy on All Other Products
- Email firstname.lastname@example.org within 30 days of delivery to obtain a Return Authorization Number (RAN) and return shipping address.
- Write the RMA# clearly on the outside of your return package. Please include copy of your packing slip inside your return package. We also recommend that you keep a copy for your records.
- Pack the item(s) securely. We recommend to track and insure your return package. Haakaa Canada is not responsible for return postage, the cost of insurance, or lost or undelivered items.
- Ship the product as soon as possible so it arrives at our warehouse with 45 days of receipt of the item.
- We inspect all returned items and will refund you based on the condition of the item. The original shipping and handling charges, if any, will not be refunded.
- Please allow 5-10 business days to process your refund upon receipt at our warehouse. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products.
Damage, Shortage, Defect
Any damage, shortages or defect should be notified to us within 24 hours of delivery. Send the complain with photos of the entire exterior of the package, showing the overall condition of the package; the opened package, with the contents and inner packaging in the package being clearly visible; and a detailed photo (close-up) of the actual damage to the item. We will handle the complaint as soon as possible.
Any questions or concerns? Email us at email@example.com.